Frequently Asked Questions

Everything you need to know about your daily brew.

How do you ensure the freshness of your coffee?

We roast our beans in small batches and ship them within 48 hours of roasting. Every bag features a 'Roasted On' date so you can track the peak flavor profile of your coffee.

What is the shipping time for my order?

Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.

Can I return coffee if I don't like the taste?

Due to the perishable nature of coffee, we cannot accept returns on opened bags. However, if you are unsatisfied, please contact our support team within 14 days and we will help you find a roast you love.

Do you offer a subscription service?

Yes, our 'Compass Club' allows you to schedule recurring deliveries every 1, 2, or 4 weeks. Subscribers receive a 15% discount on every order and can cancel at any time.

Are your coffee beans ethically sourced?

Absolutely. We work directly with farmers and reputable cooperatives to ensure fair wages and sustainable farming practices that protect the environment and the local communities.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout experience.