Returns & Exchanges

At Compass Coffee, we want you to love every cup, but if you are not satisfied with your purchase, we offer easy returns on equipment and exchanges for coffee within 30 days. Please note that for food safety reasons, opened bags of coffee cannot be returned for a refund but may be eligible for a replacement.

1

Initiate Your Request

Contact our support team with your order number and the reason for your return to receive a Return Authorization.

2

Prepare Your Package

Securely pack the items in their original packaging, ensuring all hardware or accessories are included for brewing equipment.

3

Ship It Back

Affix the provided prepaid shipping label to your box and drop it off at any authorized carrier location.

4

Receive Refund or Credit

Once our team inspects the returned items, we will process your refund or ship out your replacement coffee within 3-5 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing